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SOLUTIONS and SERVICES
Gone are the days of untested loyalty due to the integration and homogenization of product solutions and services in this global economy. Lost in the sea of similarity, the only difference between most companies and their competition is the style in which their products or services are delivered. INNOVA understands this paradigm, and for that very reason INNOVA leads the way in customized service-oriented approaches to project design and implementation services. While most technology companies "look and act" similar, INNOVA really is a "value added" technology provider. INNOVA technology professionals lead companies to adopt and implement new robust technologies while carefully considering overall cost and productivity objectives. This careful balancing act, coupled with a unique service delivery style is what differentiates INNOVA from all other technology providers in the market today. CORE networking solutions and services: » Consulting and Engineering » Project Management and Deployment » Hardware, Software and Network Infrastructure Installation Services |
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Consulting & Engineering Services Strategy & Planning Scope Development RFP Development Network Infrastructure Design Quality Assurance Programs Site & Project Documentation Consultant Outsourcing Technician Outsourcing Systems Planning & Integration Network Management & Support Software Development & Support Software Installation Training & Education Services |
Project Management & Deployment Services Project & Resource Planning Procurement & Logistics Management Relocation Management Project Deployment Deployment Center Management Deployment Center Staffing Quality Assurance Implementation Installation Training Services Documentation Services Vendor Resource Management Subcontracting Services |
Installation Services Network Infrastructure Hardware Wireless Infrastructure Hardware Servers & Workstations Printers & Fax Devices Security Systems Point of Sale Terminals Kiosks Audio Visual Systems Telecom Systems Network Infrastructure Installation Media: Fiber Optics - CAT 3, 5E, 6, 7 Outside & Inside Plant Environments High Rise Topologies Campus Topologies Electrical |
INFRASTRUCTURE CABLING; DESIGN/INSTALLATION
Proper design and implementation of the Communications Cabling Systems (CCS) are critical to support of current and future voice, data and video technologies. INNOVA is experienced in the successful design and project management of sophisticated, forward-thinking solutions, working with a multiplicity of media Specializing in the development of structural wiring plans, INNOVA concentrates on providing a standardized yet flexible solution specifically tailored to the needs of each customer while accommodating both current and future technologies. INNOVA can design and engineer outside plant cabling, inside plant cabling, as well as related infrastructure requirements for single-building up to large multi-campus environments.
Depending on the requirements and budget of the project, a multitude of options is usually available for developing the topology and component standards to be utilized. INNOVA works to actively educate and involve its customers by discussing recommendations regarding: 1.) Cabling media (such as copper versus fiber to the workstation). 2.) Topology and its impact on management (i.e., single point of administration versus traditional hierarchical star topologies. 3.) Pros and cons of various terminating hardware systems. The active involvement of INNOVA customers helps to ensure that the resulting cabling solution will exceed communication requirements as well as customer expectations. |
DATA CENTER DESIGN & IMPLEMENTATION
Whether the application requires a modest computer room environment or a sizable data center housing multiple mainframe computers and hundreds of file servers, INNOVA approaches its design work to result in flexible and functional solutions, that meet current and future technology requirements.
Attention is also given to the ergonomic design of the cable placement and equipment layout to ensure that people are efficient and productive while enabling for accessibility of services. |
CONSULTING SERVICES
Unlike many consulting firms in which a sole consultant is responsible for a particular project, INNOVA flourishes in an interactive culture with the exchange of ideas and critique of each other's work. Thus customers benefit not just from the dedicated efforts of one or two key persons, but from the wide-ranging input of a team of in-depth technology experts. Unbiased Solutions and Detailed and Creative Expertise Fundamentally critical to the integrity of the customer's project, INNOVA consultants are required to provide objective alternatives and unbiased solutions to customers. In depth knowledge and creativity help customers make well-informed decisions that complement long term strategic plans. Depth and Diversity of Technical Resources Innova draws upon in house expertise and experience, as well as tapping resources from partner organizations Proven Processes and Methodologies Processes and methodologies are tailored to the goals of each project guaranteeing successful integration of solutions within the requirements of each customer. Excellence of Technical Documentation Documentation plays two crucial roles. Documentation tracks and verifies each project phase, and assists technical and non-technical customers in supporting new solutions after completion of each project. Digital photos of each site are posted to INNOVA'S web site to help assist in support activities, and quality assurance. Synergism through Practical Experience In addition to academic and theoretical education, INNOVA consulting teams are professionals with in-depth, hands-on understanding of real world requirements, and the business aspects of a commitment to a proposed solution. |
PROJECT DEPLOYMENT & ROLLOUTS
INNOVA Global Technology has had unparalleled success in launching installations in uncharted market territories, as well as providing continued roll-out deployment support in existing market areas. Due to INNOVA'S significant experience in project design and implementation services, customers are guaranteed a project deployment package that will meet or exceed all requirements based on thoughtful review of all information obtained during the interview process, and discussion with other team members.
Rollout Deployment is a highly specialized function of IT installation services which takes considerable talent and logistical resources to deliver. INNOVA management teams employ a systematic process of the available options for design, functionality, physical conditions and individual needs of our customers. While there are management tools used specifically for rollout planning and management that INNOVA employs, the ability to plan, manage resources and schedules, and ultimately execute successfully, is reliant on the experience and artistry of the deployment staff. This expertise can only be learned through years of experience. |
PROJECT MANAGEMENT
While most view Project Management as entailing only those activities occurring during systems implementation, INNOVA Global Technology has a larger definition. Effective monitoring and managing of each project must be afforded from start to finish to ensure completion in accordance with technical, logistical, strategic and budgetary requirements. The major benefits of project management are as follows:
Our project management team's principle objective is to provide a focal point for the communication between our field service team, our internal management, other trades/departments, and the customer. Our team's responsibilities can include network design/concepts, physical installations, testing and certification, performance and operational documentation. Within INNOVA the role of project management is based on a matrix philosophy. Upon selection of the project team, each member is provided with project objectives and a clear scope of work. A Kick-Off meeting between the project management team and the client establishes communication channels and resources, sets a working schedule for the project, and allows for review of any special project team policies and procedures. During the course of the project, a figurative "triangle" consisting of the Project Manager, the Account Executive, and the Client exists to ensure the project team is communicating with the client effectively and performing efficiently. The success of the INNOVA process has been proven through an nationwide independent reviewing consultant. This consultant, with many fortune 500 clients, and presence on over 600 websites conducts the most rigorous third-party performance evaluations in the consulting industry. INNOVA must meet stringent standards based on uncensored quantitative and qualitative surveys of previous customers, and commit to ongoing systematic reviews. |
SOFTWARE SERVICES
INNOVA offers turnkey services and has the proven expertise and can provide a wide range of installations, including NOVELL and MS NT NETWORKS. Software services include consultation, development and testing, integration with legacy applications, installation, and training and support. SPECIALIZED PROJECT SOFTWARE INNOVA also specializes in web based software development utilizing Java JSP, EJB, XML, DMHTML, HTML, Java Script and SNMP to manage network hardware and cabling installations, manage projects, tasks, vendors, and interface with asset management databases. The database provides a secure and browser based tool to the Systems Hardware Deployment Department. It fulfills this role by centralizing information storage and access, providing coordinated workflow, and enabling sophisticated project status tracking.
For systems deployment department managers and project managers, the application will display the status of all active projects and quickly identify roadblocks and bottlenecks before they become critical. For controllers, technicians and vendors, The application will be utilized to manage and track their specific tasks, collected deployment information, schedules, and deliverables. The application will also manage the dependencies between projects and tasks. For example: if a task is delayed, it will identify and reschedule the delivery date for all dependent tasks. This new application will eliminate legacy management tools. |
NETWORK SERVICES
A well-engineered network is essential for today's businesses. INNOVA Global Technologies offers networking solutions that give you the ability to communicate and share information locally as well as globally. Specialized in the design, installation, and maintenance of networks, INNOVA offers expertise and training to keep you connected and educated for optimal performance
Qualified engineers are trained to analyze network performance and reliability including switches, hubs, servers, network operating systems, routers and wiring systems. We can also integrate traditional LAN and WAN technology with the Internet to provide a company with the ability to communicate and access information worldwide. INNOVA wireless division offers customers and business partners a full array of wireless services that complement the wired network offerings for complete connectivity, and integration of existing networks.
INNOVA then designs an entirely new network or designs an upgrade to your existing network based around the following need and assessment process: NEED AND ASSESSMENT PROCESS Planning and Engineering NETWORK SYSTEM OPTIONS Infrastructure Hardware |
WIRELESS SOLUTIONS
Recently, with cutting-edge wireless solutions introduced by manufacturers that support applications that require more speed and bandwidth many corporations are now joining the wireless revolution. Wireless communications, a common supplementary network for the retail industry, has now come into its own for medical, hospitality, education, and private enterprise businesses due to the productivity, flexibility, and cost benefits of wireless computing. However, this innovative technology does not come without its own set of engineering criteria. INNOVA wireless division offers customers and business partners a full array of wireless services, which complement the wired network offerings for complete connectivity and integration of your existing networks.
Services include consulting, systems integration, and installation/project deployment that are focused on developing and installing innovative solutions that improve the effectiveness of mobile workers and businesses. We emphasize the importance of delivering business value today while providing a path to extend solutions into the future. Insight into the services offered by INNOVA are briefly reviewed below:
Strategy Consulting Helps customers to understand how wireless technologies should be leveraged within their business. We help you to identify opportunities and make appropriate investment decisions. With the relative infancy of the wireless technology industry, we also encourage you to develop a mobile solutions road map, which becomes a critical foundation for evaluating and delivering high value mobile solutions as wireless technologies quickly emerge. Solution Development and Systems Integration Assists customers with the design, development, and implementation of the solutions. INNOVA mobile architecture approach emphasizes the need to leverage existing investments while designing toward the unique needs of the mobile workforce. The component selection process leverages knowledge of key hardware, transport, middleware, and application technologies to help you evaluate and select the most appropriate technologies for customer business needs. Installation and Project Deployment Services Most recently INNOVA teams completed the installation and migration of a new Wireless LAN and Software in over 1200 stores nationwide. INNOVA wireless planning and installation teams are Symbol certified and are fully trained in wireless survey, installation, testing, and certification. |
QUALITY ASSURANCE SERVICES
INNOVA has developed rigorous standards and methods of monitoring the quality of project installations and services. INNOVA has found through experience that competitors and customers alike often miss this critical area. Often times the decision not to include a QA process is due to the additional costs involved. However, INNOVA has learned that the QA process actually saves money in the long run, while delivering the highest level of quality customer service and installations possible. Realizing that customers have different levels of expectation, sometimes relative to their investment, INNOVA customizes the Quality Assurance testing and documentation to meet customer requirements. In addition to customized QA testing and documentation, project deployment standards include REAL TIME MONITORING of project status and installation quality through the use of the Internet and Site Verifier. Site supervisors are required to download pictures to the INNOVA QA supervisory team for review prior to being released from the work site. All INNOVA staff carry digital cameras and laptops in order to facilitate the tasks of QA review. INNOVA UNDERSTANDS THAT DELIVERING QUALITY SERVICE IS PARAMOUNT TO SUCCESS |
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