Innova Global Why Innova

Message from the President

Welcome to Innova Global Technology.

As the business climate adjusts to the economic realities of the new Millennium, whole industries are evolving and restructuring to meet changing customer needs and to remain competitive.

INNOVA Global Technology Inc. was founded to help businesses find creative ways to maximize technology resources in order to stay competitive while increasing productivity and profit.

Staying competitive, and meeting earning objectives means that companies must carefully monitor costs, and design internal processes that improve the quality of services or products delivered to customers. INNOVA understands that delivering quality services and meeting specification criteria is paramount to every customer's success. With significant experience in the deployment and monitoring of projects nationwide, INNOVA has developed rigorous standards and methods of improving the quality of projects.

While quality remains a key component to INNOVA'S implementation objectives, cost of service is paramount in maximizing ROI. INNOVA utilizes global partners to augment internal resources in order to promote cost value and to guarantee that proposed network strategies and solutions meet objectives for improved productivity. The resulting synergy between INNOVA project teams and global partners ADD VALUE to the overall project solution.

INNOVA recognizes that project objectives can not be met without the help of experienced and dedicated individuals who are instrumental in delivering services and products to customers. INNOVA embraces a core philosophy that fosters a corporate culture of leadership, excellence, integrity, mutual respect, creativity, education, and teamwork. The preservation of these core values is the foundation of success in building inventive-visionary teams that relentlessly pursue and deliver quality cost-effective solutions that exceed customer objectives, and contribute to building a worldwide network of highly satisfied customers.

"A Company's Strength is its
Customers and its People!"

Mission:
Build a worldwide network of highly satisfied customers who value INNOVA Global Technology, Inc. as their Premier Solutions Provider for IT projects and services throughout the life cycle of their business.

Philosophy:
In pursuit of maximizing the value of services provided, INNOVA Global Technologies embraces a core philosophy that fosters a corporate culture of leadership, excellence, integrity, mutual respect, creativity, education, and teamwork. The preservation of these core values is the foundation of success in building inventive-visionary teams that relentlessly pursue and deliver quality cost-effective solutions that exceed customer objectives.

» Partnership Excellence: In partnership with our customers, and understanding of their unique corporate culture and goals, INNOVA teams endeavor to exceed customer expectations by developing proactive strategies that meet quality objectives and push solution productivity beyond limits in implementation and performance.

» Working Together: We work together and with our customers to implement solutions that provide the foundation by which their mission and revenue objectives are met. Our success as a team, is built on the success of our customers.

» Visionary Exploration: Our purpose is to help our customers "blaze new trails" and be recognized as innovators in their own industries. INNOVA promotes internal processes and teamwork that supports and encourage the creativity and educational pursuits of all our team members.

» Mutual Respect: Cultural, educational, and life experiences, enriches our relationships with each other, and with our customers. Mutual respect and the resulting team synergy bolsters the desire and motivation to succeed, and produces a positive work environment.

Project and Customer Examples:

Unique Customer Solutions designed and implemented by INNOVA Project Teams!

INNOVA provides services for literally hundreds of notable clients, from Fortune 500 conglomerates to small independent entrepreneurial companies. Innova has its reputation on the ability to manage large-scale commercial/industrial/retail projects, and rollout projects subject to aggressive completion dates.

Global Retailer
With a budget of more than $500million, this retailer underwent the largest network conversion in recent retail history. This retailer had extremely aggressive deadlines and significant challenges in meeting quality and specification requirements. The Ethernet solution installed in 2200 stores supported new merchandising, inventory control, POS, and wireless networks.

INNOVA project deployment and installation teams completed hardware and wiring installations in nearly 900 stores over a nine-month period. Without the available use of project installation documentation or architectural plans from the customer, INNOVA project consultants designed and wrote the scope of work; and, without store plans, INNOVA field supervisors designed and built each infrastructure to meet the needs of each store. Locations included US Metropolitan and Rural areas, as well as, Puerto Rico, Virgin Islands, Hawaii, Alaska and Guam.

E-Services Provider
A global and thriving dot.com e-services provider called on INNOVA engineering, project management, and installation teams to assist them with their first international site in Nakita City, Philippines, after a series of successful installations in various major cities nationwide. INNOVA provided communication cabling system consulting, design and installation services.

Fortune 500 Client
While rolling out a large project that included wiring, network equipment, wireless, network verification and cut-over services for a Fortune 500 client, INNOVA recommended that two qualified team consultants manage the control center operations.

The recommendation was made due to the lack of support for field personnel completing installations, to improve network-verification processes, and to build team synergy between INNOVA field QA supervisors and network controller teams, which had limited knowledge of field installation procedures or network cut-overs.

INNOVA consultants carefully evaluated all aspects of the existing processes and manpower resources, and developed a plan to increase productivity by 300%. The plan resulted in significant improvement in network installation quality and functionality testing, as well as, an increase in productivity per controller with an average increase from one to four conversions per night. This resulted in a contract for INNOVA to provide management and technical network staff for the deployment operations center for this Fortune 500 client.

Fortune 500 Client
When a client needed to develop a Web-based project tracking and networking-testing database, INNOVA sent a team of highly qualified (IBM) Websphere developers to qualify all of the business needs and layout the architecture of the database.

The application (Trakmaster) is Java-based, using Java JSP, EJB, XML, DMHTML, HTML, Java Script and SNMP to manage network hardware and cabling installations, manage projects, tasks, vendors and interface with asset management databases. The database provides a secure and browser-based tool to the store systems hardware deployment team. It fills this role by centralizing information storage and access, providing coordinated workflow, and enabling sophisticated project status tracking.

For store systems deployment department managers and project managers, TraKmaster displays the status of all active projects and quickly identifies roadblocks and bottlenecks before they become critical. For controllers, technicians and vendors, TraKmaster manages and tracks their specific tasks, collects deployment information, schedules and deliverables. TraKmaster manages the dependencies between projects and tasks. For example, if a task is delayed, TraKmaster identifies and reschedules the delivery date for all dependent tasks. TraKmaster eliminates island legacy management tolls including MS-Access databases, Paradox databases, and spreadsheets and many other project management tools.

National Retailer
A large retailer with stores nationwide was upgrading its wireless network and needed to cut installation costs in order to meet budget requirements. INNOVA proposed a plan that resulted in significant savings while meeting network specification and quality initiatives. INNOVA technicians provided site RF survey, Access Point, RF gun replacement, software migration, cabling, electrical, testing and manufacturer certification of RF coverage in more than 1,000 facilities nationwide.

Testimonials (INNOVA Clients)

INNOVA Construction Client:
Since 1998 INNOVA has supplied LAN and WAN Infrastructure consulting management, and installation services for this client whom provides construction project management services for nationwide retail organizations.

Testimonial - "INNOVA is a preferred vendor of ours because of their quality service and competitive pricing. INNOVA's strong suite is communications. From the beginning we were kept constantly informed of project status, and any field conditions or scope of work changes. Their technicians are knowledgeable and professional."

INNOVA Banking/Finance Client:
Installed infrastructure cabling and equipment.

Testimonial - "It has been a pleasure working with INNOVA during the last couple of years. I look forward to working with the INNOVA team on future projects. INNOVA has far exceeded our expectations. We have found that INNOVA shined above all others. The quality of their workmanship as well as their attentiveness and respect for the onsite staff was outstanding. I highly recommend INNOVA."

Nationwide Retail Client:
Western region projects for this national retailer have included consulting services, hardware installation of routers and hubs, and installation of low voltage POS, data, voice, and RF infrastructure. Some projects required conduit, and fiber optic or voice backbone installations. New store and remodel projects were located in southern, central, and northern California in addition to Las Vegas, Nevada. We also, provided services for a collateral design/printing facility (distribution) in northern California.

Testimonial - "INNOVA is a very professional company. They have worked on various projects over the past two and one half years. They have a complete understanding of our specifications and expectations. INNOVA is very skilled in LAN/WAN, voice, POS, and wireless infrastructure and networking design and implementation. I have found the quality of work for cabling, hardware installation, and consulting to be outstanding. Their breadth of experience with the retail environment has been very helpful to our organization."

Rating Index (INNOVA Services Rating)

The ProSavvy Quality System:

INNOVA GLOBAL TECHNOLOGY, INC. recently underwent a review of customer and project references in order to become a ProSavvy Affiliate. A ProSavvy Affiliate is a consulting firm that is part of an elite network of companies that undergo the most rigorous third-party performance evaluations in the consulting industry. As a service to Affiliates, ProSavvy provides each Affiliate with a benchmark report that shows how their firm compares to the other Affiliates in their network. The benchmark report is generated from all Performance Appraisal surveys completed to date. ProSavvy benchmark scores can be a vehicle for a company to identify a firm's areas of strength and areas for development as compared to the other Affiliates in the ProSavvy network.

Any consulting firm applying to an Affiliate must meet ProSavvy's proprietary, stringent standards based on uncensored quantitative and qualitative surveys of previous clients and commit to ongoing, systematic reviews. The results are presented in Performance Appraisal reports that are available to users of ProSavvy service to help them select the best firm for their project needs. Affiliates must also adhere to ProSavvy's Professional Code of Ethics and demonstrate a superior level of expertise, personalized service and cost-effectiveness to clients.

ProSavvy Benchmarking:
INNOVA'S average score is the result of all scores given by the individual INNOVA clients surveyed. To qualify as a ProSavvy affiliate, a consulting firm must maintain average scores of 3.0 or above for overall satisfaction, responsiveness, and results. Scores of 2.7 or above must be maintained on cost and schedule. Thus the average score affiliates will typically be between 3.0 and 5.0 for a given criterion, with 5.0 demonstrating the highest rating possible. Noted is the result of the survey conducted by ProSavvy, as compared to the average score of affiliates.

Criteria	INNOVA	Affiliate
Overall Satisfaction: How satisfied the client was overall with the services they received.	4.7	4.4
Proficiency: How proficient the client believes INNOVA was within the scope of the services delivered.	4.6	4.4
Responsiveness: How responsive INNOVA was in meeting the client's needs and desires.	4.6	4.4
Results: How close the results of the project came to the expectation set by INNOVA.	4.8	4.2
Cost Performance: How well INNOVA did in meeting projected costs taking into account Reasonable cost increases caused by unforeseen circumstances.	3.8	3.3
Schedule Performance: How well INNOVA did in meeting projected schedules taking into account Reasonable extensions caused by unforeseen circumstances.	3.7	3.4