Collegeville, PA 19426
Program / Project / Systems Manager
and Fortune 500-experienced technologist with more than 18 years of
success as a project manager, program manager, and systems/team
manager overseeing major IT initiatives for retail industry leaders
across diverse verticals (e.g., Wal-Mart, Kmart, T-Mobile, CVS,
Hollywood Video, Red Robin, Signstorey).
record of managing multiple enterprise-wide projects simultaneously
to achieve on- or under-budget and on- or ahead-of-schedule
completion without compromising the quality, functionality, or
scalability of deliverables.
communicator with various business and customer stakeholders to
obtain requirements and provide updates and deliverables.
in POS systems software and hardware, Quality Assurance process and
procedures, anti-shrink/inventory solutions, LAN/WAN/wireless/voice
networks, and other technologies crucial to retail operations, with
a strong background in leading implementations across multiple
builder, mentor, and manager of project teams who provides
resourceful leadership to enable rapid, effective reaction to
changes in project scope and sound fiscal management of $150M
career chronicled by exemplary-rated performance, promotional
advancement, and a consistent history of exceeding client/employer
expectations in aligning business goals with cutting-edge technology
& Network Infrastructure
& Solutions Engineering
News america marketing –
News America Marketing®
is the nation’s leading single-source marketing services company.
Contractor – Sr.
Business Systems Analyst, Projects, 2009 to
POS/Retailer experience in the research and development of electronic
Solutions – Sicklerville, NJ
Provider of IT
solutions: Data/Voice/Security systems and maintenance services.
Consultant, Projects, 2007 to 2009
leadership to company’s Telecommunication/Security system projects.
Created and maintained various technical documents supporting
customer’s project needs.
CrossCom National, LLC
— Deerfield, IL [crosscomnational.com]
of IT solutions: installation, call center, and telecom maintenance
Executive, Projects, 2005 to 2007
Recruited to help lead
company’s evolving Projects division, with charge to manage all
technical logistics, solution development, and project teams
involving large-scale implementations and multi-location installation
customizations of technology systems, wireless network technologies,
and assorted hardware across multiple platforms. Supervised project
managers and coordinators in providing conception-to-launch
direction, overseeing high-level requirements gathering and project
costing/budgeting, design, milestones, workflows, scheduling,
resource allocation, and deliverables. Key
in managing multiple projects simultaneously, leading
enterprise-wide initiatives for Fortune 500 clients ranging from
$250K to in excess of $2M.
mentored and provided leadership to remote call center resources
(project coordinators) for the purpose of executing processes and
procedures of all assigned projects.
commended by clients and employer alike for ability to marshal
frequently limited resources, overcome challenging cross-country
logistics, and meet expedited timeframes to deliver projects on or
ahead of schedule, on or below budget, and to across-the-board
obstacles caused by frequent client changes to scope of work
requiring process/procedural redesign without extending project
timelines. Prevented profit erosion while meeting client
requirements and deadlines.
projects on or above expected margins by as much as six points by
leveraging strengths in proactive planning, rapid troubleshooting,
and adept negotiations securing deep discounts with various
Systems Corporation —
Chantilly, VA [americansystems.com]
systems installation and support services provider for commercial as
well as government and military agencies.
Manager, Projects/Sales, 2002 to 2005
on board to expand market penetration by leading business development
and project management of nationwide installations/customizations for
this segment. Key
closed first-time wins nationwide clients totaling $1M+ and
subsequently led all phases of technology implementations on an
enterprise scale (up to 1,500 locations per client).
all projects on time, on budget, and with zero interrupts to
business flows. Installed, tested, and custom-configured various
systems, including information/data/voice networks and security
systems and hardware.
— Troy, MI [kmart.com]
Store Systems, 1998 to 2001 Technical
Specialist, Store Systems, 1998 to 2001
Quickly promoted to lead the
startup of Kmart’s new hardware and software deployment center and
managed daily operations, projects, budgets, and personnel.
Interfaced with various department leaders to evaluate and align new
technology with strategic business objectives/initiatives. Supervised
ten-member, in-house team of project managers and network technology
specialists and 150 implementation specialist contractors. In charge
of creating, documenting, and reviewing responses to RFPs and RFIs
sent to service providers and evaluated, selected, managed
relationships with, and oversaw all deliverables provided by these
partners. Key Results:
major initiatives for upgrading POS systems in all of Kmart’s 2200
installation services and procurement of systems hardware, guiding
internal/external teams and all project phases of enterprise-wide
installations across the entire Kmart chain (2,200 stores at peak).
for assembling and leading on-site call center resources (conversion
control center coordinators) for the purpose of executing processes
and procedures of all assigned projects. These coordinators made and
received calls from our technical field staff.
outstanding ratings on performance reviews throughout tenure for
leading seamless implementations, server
rollouts/upgrades, and system migrations – all accomplished within
budget and without any negative impacts to retail store operations.
AW COMPUTER SYSTEMS, INC
— Marlton, NJ
Research/Design and Implementation.
System and Application Developer,
1983 to 1990 Manager of Projects,
1990 to 1998
System Applications and POS Applications for the retail industry.
Responsible for managing Project Managers, Account Managers and
Application Developers. Key
tested and implemented a file handling system using Assembler
language programming. Developed, tested and implemented various POS
applications for four industry leading retailers.
application developers responsible for major implementation and
integration on IBM, NCR and Fujitcu POS platforms. Charged with
managing customers expectations through the development cycle..
and managed an Account Management Team responsible for gathering and
documenting customer’s software modification requirements. The
Account Manager had responsibilities of understanding the customer’s
requirements and providing the development team with detailed
documentation and timelines.
and managed a Software Development Team responsible for the detail
design, development and quality testing of POS Software.
Development: Completed three PMP preparation courses with Villanova
University: Project Management for IS/IT Professionals; Mastering
Project Management; Project Management Professional (PMP) Prep
Certificate Course. Completed intensive project management training
while employed at Kmart, and remain current on emerging technologies
and the latest IT advancements for retail application through
Summary: Advanced command of MS Office Suite (Word, Excel, Project,
PowerPoint, Outlook, Access); Visio; IBM POS systems; Lotus Notes;
Windows 2000/XP, NT, AS400; Cisco networking technologies (e.g.,
routers, switches); TCP/IP; and various backup/security solutions